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Ordering Print

  1. How do I order printing from your website?
  2. What if I only need to send you a file?
  3. Where can I see a list of all your products?
  4. Can I get a price quote before ordering from you?
  5. Do I need to log in or create an account before ordering?
  6. How do I pay for my printing?
  7. What options are available for picking up or shipping my order?
  8. I don't see a spot on the order form for my billing or shipping information. Where do I enter that data?
  9. How can I check on the status of an order after I have placed it?
  10. I need to reorder something I've ordered from you in the past. How can I do that?
  11. How will I know you received my order from the website?
  12. How will I know my order is complete?
  13. How can I track the status of my order while it is in production?
  14. How do I view my order history?
  15. When can I expect to receive my order?
  16. I'm on a deadline. Is it possible to expedite my order?
Q.
How do I order printing from your website?
A.

The fastest way to order printing is through one of our various order forms. The order forms are available on our landing page or in the order printing page.

If your project requires greater attention, you can e-mail us for a custom quote.

Q.
What if I only need to send you a file?
A.

If you need to send a file, you can either include it as part of your order (preferred) or use the Send a File utility.

If you need to attach the file to an existing order, find the job ticket (on your account page) for the order in question, or click the link to the job ticket from the confirmation email we sent you when you placed the order. Upload your file using the Send a File utility and drag it to the order you want to attach it to.

Q.
Where can I see a list of all your products?
A.

You can see our list of printing products here. Select an item from the list to visit its order page.

Q.
Can I get a price quote before ordering from you?
A.

​Yes. There are two ways to do this. All of our order forms and Reorder Forms Library items contain detailed pricing information that update the price as you enter your specifications. When you submit the form, that pricing information will carry through to the shopping cart.

​If you have a custom order with special pricing requirements, we recommend you e-mail us. We'll then review the details of your order and present you with a quote.

Q.
Do I need to log in or create an account before ordering?
A.

If you're a returning customer, you probably will not need to log in again, unless you logged out after your last visit or cleared your browser cookies. If you did log out or delete your cookies, you will be asked to log in at the time you place your order. If you're a new customer, you'll need to create an account as part of the order process.

Q.
How do I pay for my printing?
A.

Our preferred payment method is with a credit card. During the checkout process, you will be able to make a payment via our PayPal online gateway. You do not need PayPal to process your order online via a credit card.

Q.
What options are available for picking up or shipping my order?
A.

​We offer UPS shipping, as well as local delivery. If you prefer to pick up your order, you can do that, too. You'll be given the opportunity to choose a pick-up/delivery option when you place your order.

Q.
I don't see a spot on the order form for my billing or shipping information. Where do I enter that data?
A.

Ordering from our website is a two-step process. The first involves filling out the order form. Once you submit that form, you'll be taken to our shopping cart (step two), where you can review your order and provide payment and shipping information before completing your order.

Q.
How can I check on the status of an order after I have placed it?
A.

​You will receive an e-mail notification of the progress of your order. You will be notified once the job moves within the production workflow to the availability of pickup. You can also track all of your orders through your account page on the website. We'll also alert you by email whenever the status of an order changes.

Q.
I need to reorder something I've ordered from you in the past. How can I do that?
A.

In many cases, reorders can be done within your online account. You can find your completed orders and select the individual order. Once you select the previous order, a green tab for reorders will appear. If this tab doesn't appear, then the request for a reorder should be made via e-mail. 

Q.
How will I know you received my order from the website?
A.

You will receive an email confirming your order right away after you place it.

Q.
How will I know my order is complete?
A.

We will notify you by email when your order is complete. Depending on the shipping option you chose, we will also provide a tracking number. If you opted to pick up your order, you are free to do so any time after you receive this notification. Our store location and hours are listed here

Q.
How can I track the status of my order while it is in production?
A.

As your order makes its way through our production process, we will keep you updated through the online job ticket. The order confirmation email you received when you placed your order includes a link directly to this job ticket. You can also access it by logging into your account page and viewing your order history.

For your convenience, we will also email you whenever the status changes or if we have questions about your order as it makes its way through our system.

Q.
How do I view my order history?
A.

Your complete order history is available on your account page. Here, you can view all of your orders in progress, saved shopping carts, estimate requests, proofs, and completed orders. 

Q.
When can I expect to receive my order?
A.

​Turnaround time is an options to all of our online forms. Our standard turnaround time is three business days, but you may also select other options if you require faster turnaround time.

Q.
I'm on a deadline. Is it possible to expedite my order?
A.

Rush service is available on all of the online order forms. Same day rush order is required before 1 pm EST. You may also contact us to discuss your urgent order